Business Directory

Brion Hurley

I am an experienced Lean Six Sigma Master Black Belt (process improvement), with over 15 years experience in a corporate environment. I am certified as a Master Black Belt through 6sigma.US, and Lean Master certified through Rockwell Collins.

I am currently speaking at conferences and organizations about how Lean and Six Sigma can be used to reduce environmental impacts, and I work to motivate experts to use their Lean and Six Sigma skills to help not-for-profit organizations.

While in college, I completed a bachelor’s degree in Statistics, and a master’s degree in Quality Management and Productivity from the University of Iowa.

I completed the SME Green Manufacturing Specialist Certificate, Senior Certified Sustainability Professional online program, USZWBC Zero Waste Business Associate (ZWBA) Certificate, and obtained a Certificate in Sustainability from the University of Iowa.

Master Black Belt, Lean Certified (Other/Internal)
Aerospace Industry, Clean Technologies, Environment
Chad Walters

Chad Walters has been practicing Lean and continuous improvement for over eight years. He is a Six Sigma Black Belt certified by the American Society for Quality and received his MBA from Indiana University’s Kelley School of Business, where he was a member of the Kelley MBA Sports & Entertainment Academy. He has been a consultant for the Atlanta Braves, the Salvation Army, and Automatic Data Processing (ADP), and has also worked with Eaton Corporation, The Dannon Company, Thomson Plastics, Elmore Sports Group, and the South Bend Silver Hawks minor league baseball club.

Lean Blitz Consulting
Black Belt, Lean Certified (Other/Internal)
Food & Beverage, Leisure & Entertainment, Services
Dan Markovitz

Dan Markovitz is president of TimeBack Management, a consulting firm that radically improves performance by applying lean concepts to knowledge work.

He is a faculty member at the Lean Enterprise Institute and teaches at the Stanford University Continuing Studies Program. He also lectures on A3 thinking at the Ohio State University’s Fisher School of Business.

Dan is a frequent speaker and presenter at conferences, and has consulted to organizations as diverse as Abbott Vascular, WL Gore & Associates, Intel, the City of Menlo Park, Clif Bar, CamelBak, and Memorial Sloan-Kettering Cancer Center.

His book, A Factory of One, was honored with a Shingo Research Award in 2013.

Dan has also published articles in the Harvard Business Review blog, Quality Progress, Industry Week magazine, Reliable Plant magazine, and Management Services Journal, among other magazines. All of these articles are available for download on the Resources page.

Earlier in his career, he held management positions in product marketing at Sierra Designs, Adidas, CNET and Asics Tiger, where he worked in sales, product marketing, and product development. He also has experience as an entrepreneur, having founded his own skateboarding footwear company.

Dan lived in Japan for four years and is fluent in Japanese. He holds a BA from Wesleyan University and an MBA from the Stanford University Graduate School of Business.

Markovitz Consulting
Mentored/trained by Lean Enterprise Institute, Lean Certified (Other/Internal)
Garments & Textiles, Household Products, Other
Dr. Gwendolyn Galsworth
A widely-recognized authority on workplace visuality. Over the past 30 years, she has nearly single-handedly codified the field and developed an array of robust visual and visual-lean methodologies.

Gwendolyn Galsworth, Ph.D., is a widely-recognized authority on workplace visuality. Over the past 30 years, she has nearly single-handedly codified the field and developed an array of robust visual and visual-lean methodologies.

Her research always takes place in the laboratory of actual company implementations, with all the rewards, challenges, and lessons that define long-lasting sustainable success.
• Factories
• Hospitals
• Banks
• Engineering Offices
• Marketing/Sales/Customer Service
• Military Depots

Her long list of successful visual clients includes: Lockheed-Martin, Hamilton Standard, Pratt & Whitney, Hitchcock Industries, Royal Nooteboom Trailers/Holland, Trailmobile/Canada, Parker Denison, Harris Corp., Seton Name Plate, Rolls-Royce/UK, TVS Sundaram Clayton/India, Crompton Greaves/India, Sears Home Services, United Electric Controls, and Wilson Transformers/Australia.

Galsworth has written seven books--the two most recent are winners of the coveted Shingo Prize for Research:
• Visual Workplace-Visual Thinking (Shingo Award)
• Work That Makes Sense: Operator-Led Visuality (Shingo Award)
• Visual Systems: Harnessing the Power of a Visual Workplace
• Smart Simple Design: Using Variety Effectiveness
• Visual Workplace-Visual Order Handbook
• Visual Workplace-Visual Order Instructor Guide

She is also author of the ten-DVD Visual Workplace/Visual Order Video System (English/Spanish) and the off-the-shelf VisualEdge Training Series. For more, visit: Her award-winning books are available in print format in the US and Europe, and in Kindle formats worldwide on Amazon.

Galsworth holds a Ph.D. from Indiana University and has led study missions to some of the world’s finest companies, including in Japan. She is a frequent keynote speaker on visual systems, strategic leadership, and cultural conversions. When not on site with clients or teaching at the Institute, she can be found hiking—or working on her next book.


• Enterprise-wide Visual Conversions
• Leadership Coaching
• Cultural Alignment
• Implementing an Improvement Infrastructure
• Train-The-Trainer
• Licensing
• Technologies of the Visual Workplace
• Visual-Lean Conversions
• Visual Order
• Visual Standards
• Visual Displays and Production Control Boards
• Visual Metrics
• Visual Leadership (Hoshin Kanri/Policy Deployment)
• Visual Guarantees (poka-yoke systems).

The Visual Workplace
Mentored/trained by Toyota, Other Certification Not Listed
Aerospace Industry, Garments & Textiles, Machinery
Forrest Breyfogle

Forrest Breyfogle is a Professional Engineer and ASQ Fellow who founded Smarter Solutions in 1992. As a management thought leader and innovator, he recently completed a five-book set that provides radical management advancements in the utilization and integration of scorecards, strategic planning, and process improvement.

The first book, The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement , introduces new perspectives on what to measure and report; when and how to report it; how to interpret the results; and how to use the results to establish goals, prioritize work efforts, and continuously enhance organizational focus and success. The system helps organizations improve their bottom-line and competitiveness through the integration of analytics with innovation.

An additional three-volume series, Integrated Enterprise Excellence: Going Beyond Lean Six Sigma and the Balanced Scorecard , provides further elaboration on the shortcomings of traditional systems and the details of an Integrated Enterprise Excellence (IEE) implementation. This series of volumes describes IEE’s set of management techniques that enhance an organization’s measurement and improvement system to increase predictable and sustainable bottom-line results. The system embeds a set of best practices derived from the strengths of past systems, applying structured metrics and a no-nonsense roadmap to initiate process improvement and achieve substantial benefits. IEE takes Lean Six Sigma and the balanced scorecard to the next level in the pursuit of enterprise excellence. The final book in the set, Lean Six Sigma Project Execution Guide, provides a detailed roadmap for process improvement project execution, which truly integrates Lean and Six Sigma tools.

Mr. Breyfogle has authored or co-authored thirteen books, published over 150 technical articles for a wide range of publications, and has been interviewed by television, radio, and publication editors about managing the dynamics of organizations and the application of all forms of enterprise improvement methodologies. His latest book, The Business Process Management Guidebook: An Integrated Enterprise Excellence BPM System, along with his other books, is available in the online store.

Mr. Breyfogle has an MSME degree from the University of Texas and a BSME from the University of Missouri at Rolla.

Smarter Solutions
Black Belt, Master Black Belt, Six Sigma Certified (Other/Internal)
Advanced Technologies, Services, Other
Jeffrey Miller
Industrial Engineering and Operations Design Professional with over 25 years of comprehensive experience helping dozens of companies make their manufacturing, warehousing and supply chain operations leaner and more productive. Assist companies align their strategy, material flow, work flow, and information flow to achieve a competitive advantage. Experienced in all phases of operations design and reengineering projects including Initiation Study, Feasibility Study/Master Plan, Detail Planning/Bid Specifications, Implementation Support, Continuous Improvement and Training. Also a professional instructor in Supply Chain Management.

Jeffrey Miller is Founder and Managing Principal at Productivity Engineering Services LLC. He has over 25 years of extensive experience helping dozens of companies make their manufacturing, warehousing and supply chain operations leaner and more productive. Jeff helps companies align their strategy, material flow, work flow, and information flow to achieve a competitive advantage. He is highly skilled in all phases of operations design and reengineering projects including Initiation Study, Feasibility Study/Master Plan, Detail Planning/Bid Specifications, Implementation Support, Continuous Improvement and Training.

Jeff has taught numerous webinars and workshops on Supply Chain Management, Lean Manufacturing and Industrial & Systems Engineering. He also provides coaching, education and training to small and midsize Manufacturing and Logistics Organizations in the Supply Chain centric Supplier Development and Performance Certification system called the Corporate Mentoring Program (CMP). The CMP Education and Training System is offered through Diverse Manufacturing Supply Chain Alliance (DMSCA) and is based on the world’s leading supply chain framework; The Supply Chain Operations Reference (SCOR®) model.

Prior to launching Productivity Engineering Services LLC, Jeffrey held various engineering and management positions with Production Modeling Corporation, DEC Engineering, Inc., and General Motors where he developed and implemented creative solutions to manufacturer’s productivity and process improvement challenges.

Jeffrey is a registered Professional Engineer (P.E.) in Michigan. He is Certified in Production and Inventory Management (CPIM) by APICS, a Certified SCOR Professional (SCOR-P) by the Supply Chain Council (SCC), Certified in Lean Manufacturing by the University of Michigan College of Engineering Center for Professional Development, certified in the BasicMOST Work Measurement Systems by H.B. Maynard and Company/Accenture and MODAPTS Predetermined Motion Time System by the International MODAPTS Association.

Jeff attended the University of Michigan where he earned both a Masters and a Bachelors of Science degree in Industrial and Systems Engineering. Jeffrey graduated at the top of his class in his Masters Degree program and was awarded the “Outstanding Graduate Student” award from the Industrial and Systems Engineering Department. He was also elected into Alpha Pi Mu, the Industrial Engineering Honor Society.

Jeffrey is a member of several professional associations, including the Institute of Industrial & Systems Engineers (IISE), APICS the Professional Association for Supply Chain Management, Michigan Society of Professional Engineers (MSPE), National Society of Professional Engineers (NSPE), and The International MODAPTS Association. Jeff is past President of the MSPE Fairlane Chapter and served many years on the Board of Directors. In 1995 he won nomination for the “Young Engineer of The Year” and in 1998 the “Engineer of the Year” awards.

Other Certification Not Listed
Automotive, Machinery, Other
Joe Basala

Quality management professional with approximately 25 years experience driving quality / business improvement. Specialties include: Six Sigma, Lean Six Sigma, Quality Management, Quality Tools, Cost of Quality.

Involved with training and project coaching support for over 1000+ Black Belts, Green Belts, Yellow Belts, and Champions for such companies as: CNH, Xerox, Bayer, FMC, EPCOS, Abbott Labs, AT&T, Microsoft, ATK, Fifth Third Bank, Royal Bank of Canada, Rockwell Collins, Republic Engineered Products, Formosa, Shepherd Chemical, Pratt & Whitney, Coca Cola Resources, Anheuser–Busch InBev (ABI), and Spectrum Brands.

Provide Six Sigma and Lean Six Sigma Training and Consulting support for organizations. I have, or am currently providing services also through a number of Six Sigma providers such as: American Society for Quality (ASQ), Versatile Visuals, Six, Goldmark Consultants, SPI Management Company, Six Sigma Qualtec, etc.

ASQ Certified Six Sigma Master Black Belt, and ASQ Fellow
Master Black Belt
Construction Industry, Services, Transportation Industry
Keivan Zokaei
Lean and sustainability (green) expert, and a well published author specializing in lean and green, supply chain optimization and operations excellence. He is the co-author of the Shingo Prize winning book “Creating a Lean & Green Business System”

Lean and sustainability (green) expert, and a well published author specializing in lean and green, supply chain optimization and operations excellence. He is the co-author of the Shingo Prize winning book “Creating a Lean & Green Business System”

Previously, a director at the Lean Enterprise Research Centre (a birthplace of ‘lean management’). I led major transformation projects within large organisations, as well as medium and small-sized businesses.

An honorary Visiting Professor at the University of Buckingham, with years of experience at the cutting edge of lean thinking, specializing in operations management and supply chain management. Previously a director at the Lean Enterprise Research Centre at Cardiff University.

I've worked on major projects in manufactuirng, FMCG and service industries working with organisations such as Wartsila, Rolls Royce, Unilever, Scottish Government, Welsh Assembly Government, Wales Audit Office, Tesco, WalMart (ASDA), Marks and Spencer, Kraft, CO-OP, Spar, Whitbread, 3663, Finlays, Greencore, GKN, ASSA ABLOY and many more. I worked extensively on lean projects in the service sector (both private and public sectors) in utilities, banking, and council public services.

I have also undertaken visiting roles at following universities, particularly in delivering executive workshops or postgraduate training, at:

* IfM, Cambridge University (doctoral workshops)
* LERC, Cardiff University, UK (executive and degree courses)
* University of Warwick, UK (executive and degree courses)
* Buckingham University (external examiner and honorary visiting professor)
* Universidade Federal do Rio Grande do Sul, Brazil (Masters workshop)
* Universidad Politécnica de Madrid, Spain (workshop)
* University of South Australia, Australia (workshop)

I've been an advisor to the Auditor General in Wales on how to improve public services and has advised different European governments on the principles of lean and systems thinking as well as publishing a number of key reports commissioned by governmental or industrial bodies. I'm a regular speaker at different international conferences and engages with both lean professionals and general business executives through public media including appearances on BBC.

Enterprize Excellence
Green Belt, Lean Competency System Fundamental (Level 1a/1b/1c), Lean Competency System Technical (Level 2a/2b), Lean Competency System Strategic (Level 3a/3b), Lean Certified (Other/Internal)
Environment, Food & Beverage, Services
Mark Graban

Mark Graban is an internationally-recognized expert in the field of “Lean Healthcare,” as a consultant, author, keynote speaker, and blogger. Mark is also the Vice President of Customer Success for the software company KaiNexus, helping further their mission of "making improvement happen" in healthcare organizations and other industries.

He is the author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (Productivity Press), which was selected for a 2009 Shingo Research and Professional Publication Award, the first healthcare book to win this award, and is being translated into eight languages. A 2nd revised edition was released in November, 2011.

Mark has also co-authored a new book, titled “Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements,” which was released in June 2012 and was also given the Shingo Research Award in 2013. A newly revised and condensed edition, "The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization" was released in August, 2013.

He is the founder and lead blogger and podcaster at, started in January 2005.

Mark is a popular speaker at conferences and private healthcare meetings. More information about his other writing and speaking history can be found at his website.
Lean Certified (Other/Internal)
Automotive, Consumer Healthcare, Industrial Supplies & Accessories
Mike Hoseus

Michael Hoseus, a co-author of the Shingo Award-winning book Toyota Culture, developed his TPS skills at Toyota Motor Manufacturing Kentucky where he worked at the General Manager level in both Production and Human Resources being mentored by his Japanese sensei. His Toyota process experience includes production, engineering, maintenance, safety, personnel, employee relations, benefits/payroll and training and development. He learned first-hand how Toyota’s success hinges on integrating their production and human systems to create the Toyota Way. Mike is the Executive Director of the Center for Quality People and Organizations and President of Lean Culture Enterprises. He supports organizations in their lean journey, focusing on leadership and cultural aspects of the lean transformation. He is an adjunct professor with the University of Kentucky’s Center for Manufacturing.

Mentored/trained by Toyota
Automotive, Services, Transportation Industry